A native New Yorker, Debbie Mayo-Smith is Managing Director of Successful Internet Strategies. Today, Debbie is hailed as an International email and Internet marketing expert, and has an extremely busy practice in the Asia-Pacific region as an international keynote speaker, author, consultant, website strategist and workshop presenter. Dr Ian Brooks is New Zealand's leading expert on customer care, creating customer value and becoming customer driven. He has written over 14 books on business management and customer care.