Dr Andy Mantell joined the University of Chichester as a senior lecturer in 2005. He qualified in social work in 1991 at the University of Edinburgh. Since qualifying he has developed experience in child protection, and as a disability, mental health and hospital social worker. He has worked in both the state and independent sector. His research interests include: safeguarding adults, disability, mental health and carers.

PART ONE: MANAGING SELF Reflective Practice - Terry Scragg Self Presentation - Gill Constable Written Presentation of Self - Gill Constable Skills for self-management - Barbara Hall PART TWO: BUILDING RELATIONSHIPS Creating Empowering Partnerships - Colin Goble Skills for Engagement - Andy Mantell Communication Skills - Marie Price and Debbie Smallbones PART THREE: WORKING WITH OTHERS Skills for Collaborative Working - Janet McCray Skills for Group Work - Jo Strang Negotiation Skills - Chris Smethurst and Rebecca Long (NCA*) PART FOUR: MAKING SENSE OF A COMPLEX WORLD Applying Legislation and Policy - Sue Bull Assessing Need - David Gaylard and Kate Palmer Assessing Risk - Chris Smethurst and Viv Kilner Decision Making - Paul Tavender and Grahame Tooth (NCA*) Conclusion - Andy Mantell