Richard Pettinger is a lecturer in Business Management at University College London where he teaches foundation, undergraduate, postgraduate, professional and international courses. Richard is the author of over thirty business and management books including Weekend MBA For Dummies and Competitive Strategy For Dummies. Bob Nelson is the founder of Nelson Motivation, a training and consulting firm. Peter Economy is a management writer and consultant.

Introduction. Part I: So You Want to Be a Manager. Chapter 1: You're a Manager - Now What? Chapter 2: Lead, Follow or Get Out of the Way. Part II: Managing People. Chapter 3: Making the Million-Pound Decision: Recruitment and Selection. Chapter 4: Inspiring Employees to Better Performance. Chapter 5: Coaching, Mentoring and Development. Part III: Making Things Happen. Chapter 6: Setting Goals and Targets. Chapter 7: Being an Expert at Performance Appraisal and Management. Chapter 8: Being an Expert Manager within Your Environment. Part IV: Working with (Other) People. Chapter 9: Knowing and Understanding Your Stakeholders. Chapter 10: Communicating Effectively. Chapter 11: Working Together in Teams and Groups. Chapter 12: Managing Flexible Workers. Part V: Tough Times for Tough Managers. Chapter 13: Understanding and Managing Risk. Chapter 14: Dealing with Ethics and Offi ce Politics. Chapter 15: Managing Change at Work. Chapter 16: Setting Standards and Enforcing Them: Employee Discipline. Chapter 17: Handling Resignations, Dismissals and Redundancies. Part VI: Tools and Techniques for Managing. Chapter 18: Budgeting and Accounting. Chapter 19: Harnessing the Power of Technology. Chapter 20: Formulating Strategies for Being a Global Manager. Chapter 21: Keeping Track of Management Trends. Part VII: The Part of Tens. Chapter 22: Ten Common Management Mistakes. Chapter 23: Ten Common Management Myths. Chapter 24: Ten Great Ways to Engage Your Employees (and Keep Them Engaged!). Chapter 25: Ten (Plus Two) Classic Business Books You Need to Know About. Index.