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Laddering: Unlocking The Potential Of Consumer BehaviorStock informationGeneral Fields
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DescriptionMarketing and product development best practices for a fragmented economy The rules for marketing and product development have changed forever. You no longer control where and how consumers receive marketing messages. The consumer is in charge, with ever-growing choices and a shrinking decision window. Therefore, it is crucial to understand what drives customer behavior to design products, marketing, and experiences that will succeed. Laddering explains how to better understand your customers' core values. Learn to ask the right questions from your customers, use it to analyze your data, and unlock the true potential of your product or service. Use Laddering techniques to map your customer's DNA and understand why consumers buy from you. Helps you look at your customers in a new way and as a result maximize your profits and reduce your support costs Provides a framework for evaluating what marketing messages, campaigns and experiences are appropriate Author Eric V. Holtzclaw is CEO and founder of User Insight, a user experience research firm and Laddering Works, a marketing strategy and consulting firm. Table of contentsPreface Chapter 1: History Chapter 2: The Need for Laddering BellSouth Case Study: But Would You? Chapter 3: Laddering Defined Cruise Line Case Study Chapter 4: The Steps to Laddering The Social TV Case Study Chapter 5: Confirming and Fine Tuning Your Ladders Social Media Family Case Study Chapter 6: Latticing - Finding the Overlap in Ladders Travel Personas Case Study Chapter 7: Lensing Chapter 8: Practical Application of Laddering BISSELL Word of Mouth Marketing Case Study Chapter 9: The Way Forward Works Cited |